Refund Policy
Refund Policy
AliBacklink, based in Berlin, Germany, provides a range of digital marketing services including SEO, backlink building, website design, logo design, and graphic design. We are committed to customer satisfaction and transparency. This Refund Policy explains the conditions under which you may request a refund for our services, the procedure for doing so, and any exceptions. Our practices align with consumer protection laws that require refunds when a service fails to match its description
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14-Day Full Refund Guarantee
We offer a 14-day full refund guarantee on our services if the service delivered is not as described on its service page
If any service you purchase from AliBacklink does not match the description or specifications promised, you are entitled to request a full refund within 14 days of your purchase. Under this guarantee, we will refund the full amount you paid for the service in question. The refund will be processed promptly and in full, provided the request meets the stated condition (i.e., the service was not delivered as described on the service page).
No Additional Evidence or Explanation Required
AliBacklink’s refund guarantee is strictly no-questions-asked. This means that when you request a refund under the above 14-day guarantee, we do not require you to provide any further evidence, documentation, or detailed explanation beyond your initial request. Your statement that the service was not delivered as described is sufficient for us to honor the refund. We trust our customers and aim to make the refund process as straightforward as possible
Refund Request Procedure
To request a refund under this policy, you must submit your request through one of the following authorized channels:
Support Ticket: Log in to your AliBacklink account and open a support ticket. Provide your order details and state that you are requesting a refund for a service not delivered as described.
Contact Form: Alternatively, submit a refund request via the contact form on our official website. Include relevant information such as your order number, the service purchased, and a brief statement that the service was not delivered as described.
Note: Refund requests will not be accepted via other channels (such as direct email or phone). Using the above methods ensures proper tracking and a timely resolution. Once we receive your request through one of these channels, our team will review it and process the refund in accordance with this policy.
Non-Refundable Items and Services
While we strive to be accommodating, certain costs are inherently non-refundable. Please note that the following items and services cannot be refunded once they have been purchased or delivered:
1.Custom Domain Name Purchases: Fees for registering custom domain names are non-refundable once the domain has been registered
Domain registration is a one-time cost paid to third-party registries and cannot be reversed or recovered after purchase.
2. Web Hosting Services: Payments made for web hosting services are generally not refundable after the service has been set up
Hosting fees paid to third-party providers cannot be recovered once the hosting service is activated.
3. Downloadable Digital Products: Products that can be downloaded – such as online courses, eBooks, software, or templates – are not eligible for refunds once accessed or downloaded
Due to the non-returnable nature of digital goods, these sales are considered final. These exclusions do not affect the 14-day service refund guarantee described above. They apply only to additional or ancillary purchases that, by their nature, cannot be returned or undone.
Additional Terms
All approved refunds will be issued in the original form of payment and in the original currency of the transaction whenever possible. This Refund Policy applies to all purchases made directly from AliBacklink. If a service has been delivered as described and does not fall under the conditions above, it is considered fulfilled and is not eligible for a refund under this policy. This policy does not limit or replace any rights you may have under applicable consumer protection laws. AliBacklink reserves the right to update or modify this Refund Policy at any time, with any changes being effective upon posting on our website.
Contact and Support
If you have any questions about this Refund Policy or need further assistance, please contact our support team. You can reach us by submitting a support ticket through your AliBacklink account or by using the contact form on our website. We are here to help and will address your inquiries promptly and professionally.
