Order cancellation
All orders can be cancelled until they are processed. If your order has been paid and you need to change or cancel it, please contact us within 12 hours.
Refunds
Your satisfaction is our #1 priority. We want you to shop with confidence. That’s why we proudly offer an absolute satisfaction guarantees that ensure you’ll receive your item on time and as described.
Our highest priority is to make you happy, so everyone who shops on alibacklink.com receives the following guarantees:
- full refund if you don’t receive your order;
- full refund if your order does not arrive within the guaranteed time (21 business days not including 2-5 business days processing);
- full or partial refund if the service is not as described;
Full refunds are not available under the following circumstances:
- your order does not deliver due to factors within your control (e.g. providing the wrong order requirements)
- your order does not deliver due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed with 60-day money back guarantee. Just send us a message on Contact Us page or contact us at refund@alibacklink.com and we will refund the purchase price.
- Eligibility for Full Refund:
- A full refund will be issued if the service you purchased was not provided as described on the product page. This includes situations where the service does not meet the specifications, features, or results outlined at the time of purchase.
- Refunds will only be considered if the service has not been delivered or if it does not match the details provided on the product page.
- Requesting a Refund:
- To request a refund, please contact our customer support team within 7 days of purchase. You must provide a clear explanation of how the service did not meet the product description.
- Refund requests will be reviewed on a case-by-case basis, and we may request additional information to assess your request.
- Non-Refundable Services:
- If the service has been successfully delivered as described or you have already received the service, no refunds will be issued.
- Refunds are also not applicable if the issue arises due to user input errors or misunderstanding of the product or service description.
- Refund Processing:
- Once your refund request is approved, a full refund will be issued to the original payment method used for the purchase.
- Please note that it may take up to 7 business days for the refund to appear on your account, depending on your payment provider.
- Amendments to the Refund Policy:
- Alibacklink reserves the right to update or amend this refund policy at any time. Changes will be posted on this page, and the updated policy will apply to all future purchases.
If you have any questions or need assistance with a refund, please contact our support team at [refund@alibacklink.com].
Thank you for choosing Alibacklink!
